1. **Policy Modification**
VividAchieve reserves the right to modify or change this policy at any time without prior notice. Please ensure that you have read through all terms and conditions to avoid misunderstandings.

2. **Cancellations and Refunds**
You can confirm whether to cancel or return your order within 24 hours after the packing and detail video is sent. After this period, VividAchieve will not accept cancellations, refunds, or exchanges due to a change of mind. Regardless of the reason for the return, please adhere to VividAchieve’s return policy. Failure to comply with this policy may result in the denial of your refund or exchange request.

3. **Important Notice on Promotional Items**

Due to the nature of promotional products, there are limited verification agencies capable of accurately verifying such items. Additionally, since free gifts may vary by country and year, verification may not be consistent. 

For instance, a blue makeup bag received during Christmas 2021 was initially recognized by the platform, but by 2024, it was no longer acknowledged. Similarly, a promotional makeup bag that could be certified in the U.S. may not be verifiable in Germany. Therefore, we cannot guarantee the authenticity of promotional products. However, we assure you that these items will match the images and packaging videos we provide.

4. **Wholesale Users for Resale on Platforms**
(1) If you need to verify whether these products can be resold, we recommend using the provided images for your own verification before placing an order. We will also provide a packing video to show more details about the goods before shipment. You are responsible for verifying the items upon receiving the video and images to ensure compliance with the rules of the platform where you intend to sell.
(2) If you require additional detailed videos, please email us or leave a note on your order before shipment, and we will ensure the warehouse accommodates your request. Please note that we do not accept return requests related to authenticity.
(3) If you plan to sell these items on other platforms, please be aware that you assume all responsibility and must comply with the terms of those platforms.

5. **Quality Assurance**
We will ensure that all items are in good quality and condition before shipping. Upon receiving your order, please record an unboxing video and inspect the items carefully to facilitate communication with our third-party suppliers. Do not accept any packages that show signs of damage.

6. **Return Requests**
We will only accept return requests and cover return shipping costs in the following cases:
(1) If we delivered the wrong products due to our mistakes. If the wrong products were delivered (not matching your order), you will need to return the goods in the same condition as received. We will issue a refund or ship the correct items. If only parts of the product are returned or if the returned items are in poor condition, we reserve the right to keep them and withhold payment.
(2) If we delivered damaged or defective items, return requests must be made within 3 days of receiving the goods. Please keep the unboxing video and provide clear photos of the defect, along with the tracking number of the package. Indicate the nature of the complaint, whether it’s a shipping issue or a problem with the goods themselves. Complaints made after this period will not be accepted.

7. **How to Request a Return**
(1) Please submit your return request within three business days of receiving the goods by emailing: [email protected]. In your email, please include:
– Your full name, address, and contact details
– Order Confirmation Number
– Items being returned along with a brief reason
– Photos of defective or incorrect items (if applicable). Please note that failure to provide these photos may result in the denial of a refund or exchange.
– Unboxing video
(2) We collaborate with beauty and perfume counter staff from around the world to deliver counter gifts to various countries. Sometimes, items will be shipped from the nearest cooperative warehouse based on your shipping address. The cooperative warehouse does not accept returned goods, and any returned goods will be destroyed.

8. **Shipping and Handling Fees**
If you request a return for reasons other than those specified in our policy, we reserve the right to deny your return request. If you forcibly return goods that arrive intact, the actual shipping fees and handling charges will not be refunded, and you will be responsible for the international return shipping costs. As a small business collaborating with counter staff and suppliers from various countries, we operate as a warehouse and primarily earn fees for storage, inspection, and collaboration services. We are unable to absorb any additional costs.